Frequently Asked Questions

Log in to your customer account using your email address and the password you have set. You will find the login window “Login to my account” at the top right.

Please pay attention to the upper and lower case of your password during the registration process. If it still doesn't work, please request a new password. If you have any further problems, please contact our customer service at service@blackeere.de.

We are happy to accept your order via our online shop, by phone or by email. You can find our contact details under Contact. Of course, we would also be pleased to welcome you to our warehouse sales.

The current shipping costs are 6.99€ within Germany and 9.99€ within Europe.

Each form in the checkout is divided into mandatory fields and optional fields. Mandatory fields are marked. Mandatory fields are the fields without which we cannot deliver to you. To successfully complete an order, please make sure that you have filled in every mandatory field.

You will find several different payment options in our online shop. In addition to the classic options such as advance payment and credit card, we also offer Paypal (including installment purchase) and Klarna (including purchase on account).

You can redeem promotional and birthday vouchers in the shopping cart during the ordering process under the item “Redeem voucher”. The amount will be deducted when the invoice is issued.

Promotional, gift and birthday vouchers cannot be combined and can only be redeemed once.

The Blackdeere warehouse outlet is located at:

79664 Wehr

Todtmooserstrasse 43

Hall 6.4

We are here for you every Saturday from 9:00 a.m. to 1:00 p.m. and are happy to provide you with advice and assistance.

In retail you can find us in the fishing shop Fisch-Unser in 79539 Lörrach, Schwarzwaldstr. 31

Please send dealer inquiries to the following email address service@blackdeere.de

No, that is not possible. When the order is completed, the data is sent directly to us and goes through the processing process. In urgent cases, you can contact us by email at service@blackdeeere.de or by phone at +49 (0)152 0579 6801 50.

The availability of the items is shown on the product page. Should there be any deviations, you will be informed of this in the order confirmation.

We send standard shipments with our logistics partner DPD.

As soon as your package leaves our premises, you will receive a shipping confirmation from us by email.

You have different options for having a package delivered to you; in addition to a different delivery address, you can also have your order delivered to the nearest DPD branch or DPD parcel shop. In addition, your DPD deliverer also offers you the option of leaving your package with someone you trust or, for example, leaving it with a trusted neighbor - just ask them about it.

You can cancel your order free of charge as long as it has not been processed in our logistics center. Please contact our customer service for this. Alternatively, please use the cancellation option.

Of course, your data is safe with us and will not be passed on to third parties. You can find more information on this topic under Data Protection .

You can find our terms and conditions here.

After your first order, you automatically become a Blackdeere customer and receive a customer number. To do this, select the item you want and go through the ordering process. During this process, you will be asked to enter your personal information. After completing the ordering process, you become a new Blackdeere customer and will receive your customer number in the confirmation email. You can also register and get to know Blackdeere without ordering anything straight away. To do this, simply click on Register and go through the registration process.

You can easily manage your personal data under "Login to my account" . Simply log in.

You can view all your personal information at any time under "Login to my account" (simply log in with your email address and password). There you can, for example, view the current status of your order, change your address and manage information services such as newsletters.

You can subscribe to and unsubscribe from Blackdeere's information services - e.g. the newsletter - at any time. To do this, go to "My Account" and select the Manage Newsletter Subscriptions section. Here you can subscribe to or unsubscribe from any newsletter.

If you are not yet a registered Blackdeere customer, you can find it directly on the homepage. If you no longer wish to receive the newsletter regularly, please use the link at the end of each newsletter to unsubscribe.